If you have any questions about a Health & Counselling Centre policy, please contact the HCC Medical Director, Dr. Erin Kraftcheck, at e.kraftcheck@utoronto.ca or call 905-828-5255.
Canceling an Appointment at the Health & Counselling Centre
The UofT St George Health & Wellness, Scarborough Health & Wellness Centre, Mississauga Health & Counselling Centres (referred to as the Health Centres) aim to ensure appropriate access to all available appointments. This means that we require sufficient notice for cancellation of appointments to enable the rebooking of these times for students.
Psychiatry appointment cancellations require 48 business-hour notice.
All other appointments require a minimum of 24 business hour notice.
For example, if you have a Monday morning appointment with a psychiatrist, please notify us by the Thursday morning prior. For appointments with other clinicians, please notify us by Friday morning.
Late cancellations and no-shows for appointments will both result in a charge/fee as outlined in the table below. Unpaid invoices/fees will result in a hold being placed on your ROSI/ACORN student account. This hold will not affect your course registration but may impact access to your transcripts or employers' ability to verify graduation.
Appointment Type | Cancellation Notification Required: Business Hours (excludes weekends, holidays) | Charge/Fee |
|---|---|---|
Any 15-minute appointment | 24 hrs | $40 |
Nurse | 24 hrs | $40 |
Family doctor, counsellor, social worker, psychologist, psychotherapist, medical resident or fellow, dietician Charge/fee applies to group programs | 24 hrs | $60 |
Psychiatry | 48 hrs | $100 |
To cancel a scheduled appointment please call the Health Centre where your appointment was scheduled and leave a voicemail with your name, student number, date and time of your appointment. Please do not use email to cancel your appointment as our emails are not monitored 24/7.
Instead, follow these simple steps:
- For all campus Health Centres, call the Health Centre where your appointment was scheduled and leave a voicemail with your name, student number, date and time of your appointment.
- For UTSG (St. George) only, it is preferred that students use the cancellation feature of the appointment reminder system and if not possible, please phone.
Contact information for each Health Centre is as follows:
- UTM (Mississauga) Ph: 905-828-5255.
- UTSC (Scarborough) Ph: 416-287-7065.
- UTSG (St. George) Ph: 416-978-8030 or use the appointment reminder system.
If you wish to appeal a charge/fee, please send an email to the Health & Counselling Centre where the appointment was booked. Include the following information in your email:
- Your full name & student number
- Explanation and reason for the appeal request
- Direct appeals or questions to the appropriate Health Centre email below. Please allow 5-7 days for the processing of a response
UTM (Mississauga) health.utm@utoronto.ca
UTSC (Scarborough) health.utsc@utoronto.ca
UTSG (St. George) health.utsg@utoronto.ca