Welcome Home! Find important information you will need to know about living in residence at UTM. If you have any questions or concerns, do not hesitate to contact us.
Don On Duty (DOD): 289-805-0580
In each residence area, there is a Don-On-Duty (DOD) available to help you with any emergency situation when your own Don is unavailable and the Residence Services Desk is closed. DOD is available Monday to Friday 5:00 PM - 9:00 AM the next day and 24/7 on weekends and holidays. You can find holidays & hours in our calendar.
Do not hesitate to call the Don-on-Duty as they are there for you and want to make sure you’re safe and comfortable in residence. Please notify the Don-On-Duty if you have called 911 for any reason. The Don-on-Duty also does rounds of their area during quiet hours to ensure community members are following the guidelines set out in the Residence Community Standards in our Student Handbook.
This section only applies to Family Housing tenants.
Rent is due on the 1st of each month. Utilities (hydro/water/internet) included in the rates.Payments are to be made at the Residence Services Desk located in Oscar Peterson Hall. Accepted forms of payment are Visa, MasterCard, Debit, money orders, personal & certified cheques. To set up pre-authorized credit card payments for rent, please fill out the Pre-Authorized Payment form located in the Forms & Documents section of the website. The completed form must be submitted to the Residence Services Desk.
General Fire & Safety Information
General Safety Tips:
- Lock exterior windows and doors
- Draw curtains or shades at night and when not at home
- Do not let unknown people into your residence
- Discuss safety issues with your housemates and residence staff
Report suspicious people, vehicles, and situations to UTM Campus Safety and/or your Don-on-Duty
Upon discovery of a fire or hearing a fire alarm:
- Leave the fire area via the nearest exit
- Close all doors behind you
- Call the Fire Department (Dial 9-1-1) and your Don-On-Duty from a safe place
- Do not return until the Fire Official has declared the situation safe
If you require Special Assistance during an emergency, please complete the Emergency Preparedness - Special Assistance Form.
Occupants are advised to:
- Be fully acquainted with the fire protection installations that are provided for your safety
- Know where the fire exits are
- Call the Fire Department at 9-1-1 if you need emergency assistance
- Know the fire route address of your residence community (addresses vary)
Safety Resources
- UTM Campus Safety - non-emergency: 905-828-5200
- UTM Campus Safety - emergency: 905-569-4333
- U of T Community Safety Office - 416-978-1485
- Peel Regional Police - non-emergency: 905-453-3311
- Peel Regional Police - emergency: 9-1-1
Fire & Safety in Residence
The safety of our Residents is of the utmost importance to us. Below is some important fire safety information that all residents are required to know for their stay on campus.
Please review the fire safety information for your residence community:
If you require special assistance during a fire alarm or emergency evacuation, please complete the information in the form found at the following link. The form is voluntary and the information provided is confidential and will only be used in the event of an
emergency. Emergency Preparedness - Special Assistance Form
As of November 14, 2024, Canada Post workers from the Canadian Union of Postal Workers are currently on strike, which may impact mail and delivery service to and from UTM. If you are expecting a delivery or have sent a package through Canada Post recently, it may be delayed. If you’re planning on sending and/or mail or packages over the coming days, we encourage you to look for alternatives, such as courier services. For more information or updates on the strike and its impact, visit canadapost.ca/negotiations.
Graduate & Medical Residents Mailing Address:
[First Name & Last Name] As it appears on your TCard.
P.O. Box #
3353 Mississauga Road,
Mississauga, ON, L5L 6A2
Canada
Family Tenants Mailing Address:
[First Name & Last Name] As it appears on your TCard.
P.O. Box #
3349 Mississauga Road,
Mississauga, ON, L5L 1J7
Canada
Letter Mail in Residence
Upon moving into residence, all residents/tenants will receive a mailbox key to check their letter mail. Mailboxes are located in Schreiberwood by Residence Road. Graduate and medical students will share mailboxes corresponding to their unit number. Family tenants have their own corresponding to their unit number.
Please provide the correct mailing address to ensure its delivery. Incorrect addresses will be ‘returned to sender’ and not delivered to the recipient. Lost mail keys will be subject to a replacement charge of $25, as will unreturned keys at the time of check-out.
Packages in Residence
Family Tenants
Packages and deliveries are delivered directly to each unit. Mail services will leave a notice if packages are not successfully delivered.
Graduate & Medical Residents
Packages and deliveries are delivered to the Residence Services Desk in Oscar Peterson Hall. If we receive a delivery under your TCard name, you will receive an email to your UToronto mail account. Deliveries can be picked up at 3:00p.m. and onwards the day you receive the notification.
Laundry facilities are located in Schreiberwood and are available 24 hours, 7 days a week.
All residents & tenants will receive a laundry card when they check-in with approximately $99 pre-loaded on it. As you do each load of laundry the total loads available will drop with it. You will need to supply your own laundry detergent. If your card runs out of money during the school year, you can add more to it by visiting one of the SmartCard Machines.
Residents receiving the laundry card must treat their card the same as cash; any lost card, stolen card or cards damaged from misuse or physical alteration so as to be non-functional constitutes lost cash with no replacement or refund of value. Drilling or punching holes in the laundry card is prohibited and any loss or damage resulting from doing so is solely the responsibility and cost of the user.
*Please make sure to keep your card in a safe place. * A new card (with no value) will cost $10 for a new card ($10 will be posted to ACORN/ROSI).
Who do I contact if the washer/dryer in my laundry room is broken?
If you experience any problems with these machines you can let us know by contacting our Residence Services Desk at resdesk.utm@utoronto.ca or via phone at 905-828-5286. Please provide the following information:
- Where the laundry machine is located
- The machine code #
- The issue you are experiencing
Parking on campus is managed through Hospitality & Ancillary Services. You can learn more about Residence Parking on their website here: https://www.utm.utoronto.ca/parking/parking-permits#StudentsinResidence. If you have questions or concerns, please contact the Parking Office at parking.utm@utoronto.ca or visit them at 1550 The Collegeway Alumni House Suite 108.
Family Tenants
If a tenant desires to terminate their lease before the end of their current lease, they must provide a minimum of 60-days notice. To provide notice, you must email the Residence Services Desk at resdesk.utm@utoronto.ca and provide the following information:
- Tenant's first and last name
- Tenant's student number
- Tenant's unit number
- Desired move-out date
Graduate & Medical Students
Learn how to cancel from residence here: https://www.utm.utoronto.ca/housing/applying/cancellations-withdrawals-process
Graduate & Medical Student Check Outs
Please see our Check-Outs Process page for more information. See dates & deadlines to know your checkout deadline.
Family Tenant Check Outs
In order to check out of residence, you will need to:
- Know your move-out date
- If your lease has ended, review the move-out date on our dates & deadlines page.
- If you provided 60-days notice, your move-out date would have been communicated to you.
- Pack up all your belongings and remove them from the unit
- Clean your space
- Leave your unit by the move out day
- Return your swipe keys & mailbox key to the Residence Services Desk.
Student Housing & Residence Life has a financial aid program available, in the form of a grant, for full-time students living on campus. This is a needs-based grant that runs during the Fall & Winter term to assist those students who have unmet financial need with respect to their educational expenses. The grant amount is up to $500 CAD per semester.
Grant applications will be considered on a rolling basis. The Student Housing & Residence Life Grant Committee will meet during the last week of every month to consider applications. Applicants will be contacted after consideration to be notified of whether they have received funding.
In order to apply for the Residence Grant, you must complete all the questions listed below: Insufficient information will affect the consideration of your application for a grant.
If you have any questions or concerns about the form or how to apply, please email the Grants Committee at resgrants.utm@utoronto.ca
Submit your Grant Application here: https://www.utm.utoronto.ca/housing/form/grant-application.
We provide programming opportunities for the community to meet other residents and build community. Below are some opportunities you can look out for throughout the year. More information will be sent to tenants in our bi-weekly Family & Grad Newsletter. If you are not receiving the newsletter, please email the Family & Grad Residence Assistant (FGRA) at resfgpa.utm@utoronto.ca.
Student Housing Advisory Committee (SHAC)
- Students living in residence come together throughout the academic year to share their experience, voice opinions and ideas to members of the Student Housing & Residence Life department. Member recruitment will occur in early September. Monitor your University of Toronto email for more information.
- Learn more here: https://www.utm.utoronto.ca/housing/student-housing-advisory-committee
Events to Look Out For:
- Welcome Home Week & Orientation
- Spooktacular - Halloween Event
- Welcome Back Home Event - Winter Wonderland
- Door Knocking Initiative
- Family Care Office Orientation
- and more!
Something not working in your unit? All you need to do is submit a work order to notify our facilities team of any issues in your unit.
How to Submit a Work Order:
- Login to StarRez at residence.utoronto.ca with your UTORid and Password
- In the top bar OR in the drop down menu, select Maintenance
- If it does not appear for you, please allow for 2-4 business days after your check-in
Select the Room Category. Please make sure the room you select is highlighted in GREY. If it is not highlighted grey, the work order will not be submitted.
- Select New Request and fill out the form accordingly.
In order to assist our Technicians in diagnosing the issue you are experiencing we ask that you be as detailed as possible in both the location and description of the problem (ie. The light in the upstairs hall is burned out, when I swipe my keycard no light flashes) - Click the “SAVE REQUEST” button to properly submit your Work Order
Any follow-up from Maintenance technicians will be noted in the original work order description field, please check back there before re-submitting a work order or contacting the Residence Services Desk. This can be done by logging into StarRez and viewing the submitted work order.
By submitting a work order you are granting access to your space to Student Housing and Residence Life employees and their authorized agents for the purposes of making the requested repairs between the hours of 8:00 am - 7:00 pm until the required repairs have been completed.
The normal hours for carrying out maintenance work are Monday to Friday, 8:00 am - 7:00 pm and the work order system is not checked outside of these times. If you are experiencing an emergency (ie. Flooding, Lock problem, etc.) you should contact your Don-On-Duty immediately to have your situation assessed!
Need to submit more than one request?
If you need to submit more than one request at the same time we ask that you use a separate text box for each request. Remember that you can only submit a work order for common space (inside or outside of your unit) or your own bedroom. Work orders submitted on behalf of roommates or text boxes that contain multiple requests will be closed!
Work Order Priorities
Work order requests are completed in priority sequence and we aim to have all requests addressed within 2 business days. Be aware that during peak times of the year (September, January and March) and in cases where we need to contact an external contractor or tradesperson (ie. plumber, electrician, etc) you may experience a delay in the completion of your work request.