The Residence Services Desk, located in Oscar Peterson Hall, is the primary source for all housing inquiries. The student staff are highly trained and knowledgeable to answer all Residence-related questions, including maintenance and caretaking concerns, as well as questions regarding programs and services offered by Residence Life.
Hours of Operation:
September - April (Fall & Winter Term)
Monday to Friday - 9:00 a.m. until 12:00 a.m. midnight
Saturday and Sunday - 9:00 a.m. until 9:00 p.m.
End of April - August (Summer Term)
Monday to Friday - 9:00 a.m. until 8:00 p.m.
Closed Saturdays, Sundays and Holidays
Holiday Closures: See our residence calendar here.
Contact Us
E: resdesk.utm@utoronto.ca
P: 905-828-5286
LiveChat on our website!
Our Services
Below are a list of services you can find at the Residence Services Desk! If you are not sure where to go, we encourage you to come to us and we will do our best to answer your question or refer you to the proper resource.
- General Inquiries
- Mail & Packages
- Maintenance and facilities questions. Learn more about work orders here.
- Administrative Processes
- Cancelling from residence
- Residence appeals
- Proof of Residence
- Room Switches
- Checking into residence
- Checking out of residence
- Applying to residence & residence applications
- Residence Tours. Book your today through this form.
- Off-Campus Housing
Key cards are issued on check-in day to the resident alone. Secure and responsible use of the assigned keys rests with the resident, and as such, keys must not be redistributed or loaned to other residents or guests. Misuse, reallocation or redistribution of keys is subject to disciplinary action. If the resident loses their room key, they are subject to a $10.00 charge (to be added to ACORN/ROSI). Please note that if you are in McLuhan Court or Leacock Lane, your room key is a hard key and is subject to a $200 charge (to be added to ACORN/ROSI).
If you lock yourself out of your room, you need to go to the Residence Services Desk. If you are locked out outside of Residence Services Desk office hours, contact the Don-on-Duty for your area or contact Campus Safety at 905-828-5200. The charge for lock outs is $10.00 and will be added to ACORN/ROSI for payment.
The Residence Services Desk has resources/items you can rent while you live in residence! All rentals require you to leave your TCard or photo ID with the RSD until you return the item. See below our full chart and stop by the Residence Services Desk today!
| Item | Total Rental Time |
|---|---|
| Vacuums | 30 minutes |
| Swiffer mops | 1 hour |
| Iron and ironing board | 2 hours |
| Flat-Bed Trolley | 2 hours |
| Umbrellas | 1 day |
| Board Games | 3 hours |
| HDMI Cord | 2 hours |
| Piano Room Key | 2 hours |
Want to practice piano on our residence piano, or can’t find somewhere to set up your drum set? Residence students can book the Residence Music Room located in Roy Ivor Hall by visiting the desk.
Residence Music Room Hours of Operation:
Monday to Friday, 5:00 p.m. until 11:00 p.m.
Saturday and Sunday, 9:00 a.m. until 9:00 p.m.