Student Advising Service Implementation Project

Overview

In partnership with Enterprise Applications & Solutions Integration (EASI) and the Office of the Vice-Provost, Innovations in Undergraduate Education (OVPIUE), the University of Toronto Mississauga is currently implementing the Salesforce Student Success Hub for Higher Education platform (locally called ‘Student Advising Service’), to increase our capacity to streamline student and staff academic advising experiences, providing consistent and transparent service delivery, increasing administrative efficiencies, and enabling data-driven support practices. 

The project is sponsored by UTM’s Registrar & Assistant Dean, Enrolment Management, Renu Kanga Fonseca and Executive Director, Strategy, Anuar Rodrigues and is led by Cesar Mejia, Associate Registrar, Systems, Scheduling & Examinations and Brian Ingoldsby, Senior Project Manager in UTM’s Project Management Office. 

Goals for the first phase of the project, focused on rolling out the Student Advising Service (SAS) with staff, include: 

  1. Collaborating with future UTM users and EASI to achieve ideal product configurations and customizations;
  2. Ensuring 100% adoption across units providing academic advising; and
  3. Providing all product users the information and training required to fully leverage system capability. 

Phase I of the project began in the summer of 2024 and will culminate in product implementation in advance of the Fall 2025 semester. Phase II of the project will focus on implementation of the student portal and is scheduled for completion in advance of the Fall 2026 semester. 


Executive Steering Committee

Headshot of Anuar Rodrigues

Anuar Rodrigues
Executive Director, Strategy

Image of Renu Kanga Fonseca, Registrar & Assistant Dean, Enrolment Management

Renu Kanga Fonseca
Registrar & Assistant Dean, Enrolment Management

Image of Anthony Betts, Director, I&ITS

Anthony Betts
Director, Information & Instructional Technology


Project Team

Image of Cesar Mejia, Associate Registrar, Systems, Scheduling & Examinations

Cesar Mejia
Associate Registrar, Systems, Scheduling & Examinations

Office of the Registrar

Headshot of Brian Ingoldsby

Brian Ingoldsby
Senior Project Manager

Project Management Office

 

 

Project Team Activities

Initial Phase I activities have focused on collaborating with EASI and future UTM SAS users to identify ideal product design and functionality. The implementation team formed to advance this process includes:

  • Johnny Chung, Senior Programmer & Analyst, Office of the Registrar 
  • Laura Ferlito, Academic Advisor & Undergraduate Program Administrator, Mathematical and Computational Sciences
  • Olha Fihol, Assistant Registrar, Registrarial Services
  • Natasha Hanif, Graduate Program Manager, Institute for Management & Innovation (formerly Academic Advisor, Management) 
  • Lynne Hsueh, Assistant Registrar, Student Records & Registration, Office of the Registrar
  • Brian Ingoldsby, Senior Project Manager, Project Management Office 
  • Kristina McCutcheon, Academic Advisor, Political Science 
  • Jane Medeiros, Undergraduate Advisor, Philosophy
  • Cesar Mejia, Associate Registrar, Systems, Scheduling & Examinations, Office of the Registrar
  • Melanie Peters, Academic & Financial Aid Advisor, Office of the Registrar
  • Kate Romanow, Academic Advisor, Office of the Registrar
  • Yan Tam-Seguin, Project Manager, Student Affairs & Services
  • Elicia Wilkinson, Information Systems Analyst, Salesforce Student Advising Service, Enterprise Applications & Solutions Integration

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