Overview
In partnership with Enterprise Applications & Solutions Integration (EASI) and the Office of the Vice-Provost, Innovations in Undergraduate Education (OVPIUE), the University of Toronto Mississauga is currently implementing the Salesforce Student Success Hub for Higher Education platform (locally called ‘Student Advising Service’), to increase our capacity to streamline student and staff academic advising experiences, providing consistent and transparent service delivery, increasing administrative efficiencies, and enabling data-driven support practices.
The project is sponsored by UTM’s Registrar & Assistant Dean, Enrolment Management, Renu Kanga Fonseca, Executive Director, Strategy, Anuar Rodrigues, and Director, I&ITS Anthony Betts, and is led by Cesar Mejia, Associate Registrar, Systems, Scheduling & Examinations and Brian Ingoldsby, Senior Project Manager in UTM’s Project Management Office.
Goals for the first phase of the project, focused on rolling out the Student Advising Service (SAS) with staff, include:
- Collaborating with future UTM users and EASI to achieve ideal product configurations and customizations;
- Ensuring adoption across units providing academic advising; and
- Providing all product users the information and training required to fully leverage system capability.
Phase I of the project began in the summer of 2024 and will culminate in product implementation in advance of the Fall 2025 semester. Phase II of the project will focus on implementation of a student portal and is scheduled for completion in advance of the Fall 2026 semester.
Executive Steering Committee
Anuar Rodrigues
Executive Director, Strategy
Renu Kanga Fonseca
Registrar & Assistant Dean, Enrolment Management
Anthony Betts
Director, Information & Instructional Technology
Project Team
Cesar Mejia
Associate Director,
Client Services
Office of the Registrar
Brian Ingoldsby
Senior Project Manager
Project Management Office
Project Team Activities
Initial Phase I activities have focused on collaborating with EASI and future UTM SAS users to identify ideal product design and functionality. The implementation team formed to advance this process includes:
- Johnny Chung, Senior Programmer & Analyst, Office of the Registrar
- Laura Ferlito, Academic Advisor & Undergraduate Program Administrator, Mathematical and Computational Sciences
- Olha Fihol, Assistant Registrar, Registrarial Services
- Natasha Hanif, Graduate Program Manager, Institute for Management & Innovation (formerly Academic Advisor, Management)
- Lynne Hsueh, Assistant Registrar, Student Records & Registration, Office of the Registrar
- Brian Ingoldsby, Senior Project Manager, Project Management Office
- Kristina McCutcheon, Academic Advisor, Political Science
- Jane Medeiros, Undergraduate Advisor, Philosophy
- Cesar Mejia, Associate Director, Client Services, I&ITS
- Melanie Peters, Academic & Financial Aid Advisor, Office of the Registrar
- Kate Romanow, Academic Advisor, Office of the Registrar
- Yan Tam-Seguin, Project Manager, Student Affairs & Services
- Elicia Wilkinson, Information Systems Analyst, Salesforce Student Advising Service, Enterprise Applications & Solutions Integration
Project Communications
Related Resources
Community Update
On October 8, 2024, the SAS Implementation Project was introduced to the UTM community, which featured a live demonstration of the application and a Q&A session with members of the project team.